Refund policy
Returns and refunds
We hope you're delighted with your purchase from the Fiona Cairns online shop. If your order arrives damaged, or you receive a product you didn't order, please email us at hello@fionacairns.com within 2 working days of delivery.
Please include:
- your order number and order date
- your name and delivery address
- clear photographs of the product and its packaging
Where a genuine error or damage has occurred, we'll offer you either a replacement or a refund for the affected product.
How refunds are issued
Approved refunds are returned to the original payment method within 10 working days of approval. Your bank or card provider may take a little longer to post the funds to your account, so please allow time for that.
If more than 15 working days have passed since we approved your refund and you still haven't received it, please contact us at hello@fionacairns.com.
Once a refund has been issued, ownership of the products passes back to Fiona Cairns Ltd. We may, at our discretion, invite you to keep the products.
What we can't refund
Taste is personal and subjective, so we're unable to offer refunds simply because a product doesn't suit your preference.
We can only handle claims for products bought directly from the Fiona Cairns online shop. If you bought elsewhere, please contact that retailer directly.
Questions
We're always happy to help. Email us at hello@fionacairns.com