Shipping policy

This is our shipping and delivery policy. It will apply to all orders purchased from us.

Reference to business days in this policy will mean the days of Monday to Friday (excluding any UK public or bank holidays).

The delivery estimates provided will run from your order being dispatched. We will usually dispatch orders within 3 – 5 days (subject to our stock and availability).

1. SHIPPING INFORMATION

Delivery Locations

We currently only ship within the United Kingdom. Orders to the Highlands and any remote islands of the United Kingdom may incur additional shipping costs. Any orders to these locations may also have different delivery times to those stated above. We will notify you of these matters either at the time of placing your order; or in any event, prior to the dispatch of your item.

Shipping Method

All of our orders are shipped via DPD. You will be provided with tracking details once your order has been dispatched.

Delivery Cost

The delivery fee is £6.20

Please note that very large orders may attract additional shipping costs. You will be notified before your order is dispatched should this be the case.

2. DELAYS

We will make sure, as far as reasonably practicable, that your order is delivered in accordance with the above timeframes. Please note that we will not be responsible for any orders that are delayed by events which are beyond our reasonable control, such as poor weather conditions.

If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access any such tracking information or have any further questions about a delayed order you can contact us on: hello@fionacairns.com